Under this policy, “research” means activities in which you:

• Notify us as soon as possible after you discover a real or potential security issue.
• Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
• Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish command line access and/or persistence, or use the exploit to “pivot” to other systems.
• Provide us a reasonable amount of time to resolve the issue before you disclose it publicly.
• You will not intentionally compromise the privacy or safety of Max Healthcare personnel (e.g. civilian employees or military members), or any third parties.
• You will not intentionally compromise the intellectual property or other commercial or financial interests of any Max Healthcare personnel or entities, or any third parties.

Once you’ve established that a vulnerability exists or encountered any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately (within 24 hrs), and not disclose this data to anyone else.

In order to help us triage and prioritise submissions, we recommend that your reports:

• Adhere to all legal terms and conditions outlined in the policy and the Max Healthcare Responsible Disclosure Terms of Service.
• Describe the vulnerability, where it was discovered, and the potential impact of exploitation.
• Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).

Security researchers must not:

• Test any system other than the systems set forth in the ‘Scope’ section above,
• Disclose vulnerability information except as set forth in the ‘Reporting a Vulnerability’ and ‘Disclosure’ sections below
• engage in physical testing of facilities or resources,
• engage in social engineering,
• send unsolicited electronic mail to Max Healthcare users, including “phishing” messages,
• execute or attempt to execute “Denial of Service” or “Resource Exhaustion” attacks,
• introduce malicious software,
• test in a manner which could degrade the operation of Max Healthcare systems; or intentionally impair, disrupt, or disable Max Healthcare systems,
• test third-party applications, websites, or services that integrate with or link to or from Max Healthcare systems, Max Healthcare data, or render Max Healthcare data inaccessible, or,
• use an exploit to exfiltrate data, establish command line access, establish a persistent presence on Max Healthcare systems, or “pivot” to other Max Healthcare systems.

Security researchers may:

• View or store Max Healthcare nonpublic data only to the extent necessary to document the presence of a potential vulnerability.

Security researchers must:

• cease testing and notify us immediately upon discovery of a vulnerability,
• cease testing and notify us immediately upon discovery of an exposure of nonpublic data, and,
• purge any stored Max Healthcare nonpublic data upon reporting a vulnerability

All systems and services associated with domains listed below are in scope. Likewise, subdomains of each listing, unless explicitly excluded, are always in scope. Additionally, any website published with a link to this policy shall be considered in scope. Vulnerabilities found in non-federal systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any).

• Denial of Service (DoS/DDoS) Attacks: Any attempts to disrupt the service is strictly prohibited.
• Physical Security: Physical attacks against offices, data centers, or any other physical assets.
• Third-party Platforms: Vulnerabilities in third-party components or services used by Max Healthcare but not under our direct control.
• Social Engineering: This includes spear-phishing, pretexting, baiting, and any other form of obtaining information through deception.
• Clickjacking on pages with no sensitive actions.
• Issues related to software or protocols not under Max Healthcare control.
• Unconfirmed Reports: Reports without a clear proof-of-concept or lacking detailed steps to reproduce.

Carefully review and understand the rules and scope of the bug bounty program. Each program has specific guidelines, eligibility criteria, and a defined scope of systems, applications, or services that are in-scope for testing. Focus your efforts on these areas to ensure your findings are eligible for rewards.

When reporting a vulnerability, commit to providing clear and comprehensive details to help the organization reproduce and validate your findings. Include step-by-step instructions, proof-of-concept code if applicable, and any other relevant information that can assist the organization's security team in understanding and verifying the issue.

Engage in professional communication with the organization's security team. Be responsive to any requests for clarification, additional information, or coordination during the vulnerability verification process. Maintain open and respectful communication throughout the entire process, understanding that both parties are working together to improve security.

Always adhere to responsible disclosure practices. When you discover a vulnerability, avoid exploiting it for malicious purposes or sharing it with unauthorized parties. Instead, immediately report the vulnerability to the program organizers following the reporting process outlined in the program guidelines. This allows the organization to address the issue before potential harm can occur.

Researchers participating in our programs are expected to adhere to specific Safe Harbor provisions. They are assured Legal Protection; by complying with all program terms, they're granted a legal safe harbor, ensuring they won't face lawsuits or legal actions for their reported findings. Participants also commit to Responsible Disclosure, providing ample time to address and rectify vulnerabilities and doesn't disclose any findings publically what so ever. Testing should be confined only to systems they have explicit authorization to assess. Furthermore, during the assessment, data access should be minimized, focusing only on what's necessary to validate a vulnerability, and retaining no user data beyond what is absolutely required.